THE IMPORTANT STUFF
Order / Terms & Conditions
LUNA JUNE PAPER CO. is Registered as a business in England.
It is solely run and managed by designer Emily Baddeley.
LUNA JUNE PAPER CO.
New Brighton, Wallasey, Merseyside, UK.
Before placing an order, if you have any queries about the information below,
please don't hesitate to contact us.
These terms & conditions can be updated without notice to my customers,
so please check before placing and order.
PROMOTION AND PUBLISHING
We reserve the right to post any images of your work on all social media platforms and our website.
We will never publish your full address, contact details or any guest details.
If you do not want your items on social media, please advise us in writing at the time of your booking.
Please feel free to post pictures of our work on social media. We'd love you to tag us too!
All designs are the copyright and property of LUNA JUNE.
Neither you, nor a third party, may copy any part of the design or reproduce it in any way.
It is your responsibility to obtain permission for any copyright material, for example hymns or poems that are to feature in the stationery.
We require a deposit of 50% of the total order value, at the time you place your order.
We cannot initiate design or production until we have received the deposit.
Balance is due on approval of visual proofs, prior to print production.
If you wish to cancel your order prior to any work commencement, we will refund your deposit in full, minus an £30 administrative fee.
After artwork has commenced, prior to printing, deposits will not be refunded but balances will not be expected.
After artwork has been approved/printing has commenced - strictly no refunds.
You are responsible for the proof reading of all text and copy in the electronic proofs supplied.
We do strongly recommend that you print the pdf in order to view it to the correct size.
We will not begin print production until we have received written sign off from you referencing the correct proof to proceed with. Please note that we cannot accept returns due to customer input or typographical errors.
When your final proof is approved you accept responsibility for any errors.
If mistakes are discovered after final printers proof approval,weI will charge for any reprinting.
Minor differences in texture, colour, size and positioning can sometimes occur. The products we sell all have some aspect of handmade creating and so these do not constitute a fault or a refund.
Please be aware that colours will appear differently on screen (as seen through light) than they will when printed (pigment on paper).
Luna June Paper Co. accepts no responsibilities for damages that occur in the post.
This includes during delivery to you, and further delivery to your guests.
We will always provide proof of postage and help you to make a claim in the unfortunate event of postal damages from us to you.
As a standard policy we only make refunds and exchanges if goods are faulty.
Any faults or defects must be relayed in writing within three days of receiving your order and your complete stationery order returned to me, in its entirety, packed securely so as to avoid any damage likely to be incurred during transportation.
If your stationery is deemed to be faulty, we will of course correct or replace your stationery.
We will offer you a refund for the amount paid for the faulty part of your order if we are unable to correct or replace your stationery.
We will only offer a full refund if the order is faulty in its entirety.
Due to our products being custom made to order, we Luna June Paper Co. cannot off refunds or exchanges of any kind due to customer dissatisfaction or order cancellation.
If you are unhappy with the items then please do get in touch and we will always do our best to remedy the situation.
We strongly recommend ordering a sample pack prior to placing your order, to ensure that paper and print finishes are to your expectations. We will not refund or reprint orders on the basis of a dislike of print or paper stock.
By placing an order with LUNA JUNE are agreeing to these terms and conditions.